Monday, 27 June 2011

Pocket Gems focuses on quality engagement as Zynga and others attack

The top grossing charts for the Apple App Store are starting to see names familiar to Facebook gamers, with Zynga, Playdom, and Crowdstar among them. But the only iOS publisher with two titles in the top five is Pocket Gems, which believes it can hold its own by being a purely mobile-focused player with an eye on long-term quality and user retention.


The San Francisco start-up, which has raised $5 million from Sequoia, believes the mobile gaming market remains wide open, and actually favors upstarts like itself with smartphone gaming in their core DNA. The company was founded in the fall of 2009, and immediately found success with its first title, Tap Farm, which pushed the company into profitability after one week. Pocket Gems has put out six games overall, which have racked up nearly 40 million downloads.


It’s a far cry from the 100 million milestone trumpeted by some competitors. But it speaks to the deeper philosophy at Pocket Gems, which focuses on enduring user engagement, the secret to the company’s monetization success. Tap Pet Hotel debuted in April, and sat at the top of the highest grossing charts until it was pushed into second place recently by Crowdstar’s Top Girl. It also has a sleeper hit in Tap Zoo, which launched back in September, and still sits in the No. 5 position.


It’s unclear how much the free-to-play games are pulling, in and Pocket Gems isn’t sharing its financial data. But we’ve seen that freemium apps with in-app purchase are huge money makers, equal to paid download revenue at the end of last year, and likely higher now, six months later. And with Apple’s banning of incentivized pay-per-install marketing campaigns, the focus is increasingly turning away from download numbers to apps with deeper engagement.


CEO Daniel Terry, who founded the company with fellow Stanford grad Harlan Crystal, said Pocket Gems has found success building deep and detailed games that continue to evolve as players progress. That requires a lot of ongoing support and updates, which is why Pocket Gems hasn’t put out more games. The company has also homed in on how mobile users play, breaking down sessions into smaller units so people can get in and out quickly, more so than in traditional social games on Facebook. It’s that combination that has helped Pocket Gems onboard new users while keeping dedicated players involved.


“People are still playing games we put out nine months ago it. It’s about having an ongoing,  long-term relationship with our customers,” said Terry. “A lot of games are very casual; you play it three times and you don’t come back to it. It’s very hard to significantly monetize the relationship if that’s the case.”


Terry claims the young mobile market is also maturing, and as that happens, gamers are looking for increasing complexity and sophistication in their games. He said Pocket Gems is well positioned to fulfill that desire while still maintaining a low barrier to entry for new users.


The growing mobile market is attracting established players like Playdom, which recently launched City of Wonder and Crowdstar, which recently got $23 million from Intel . And there’s IPO darling Zynga, which has had slow success in mobile but is ramping up with acquisitions and homegrown titles. Zynga now has three top 20 grossing titles in Zynga Poker, Words with Friends and Hanging with Friends, the last two of which came out of its purchase of Newtoy.


Terry, however, isn’t concerned, saying that entrenched players don’t necessarily clean up on new platforms.  Just like Facebook gave rise to Zynga, smartphones can have their own powerhouses. He thinks Pocket Gems, which should double its 40 employees by the end of the year, can eventually build a $1 billion business.


It’s likely suitors like Zynga, EA and Asian powerhouses like GREE or DeNA may come calling if Pocket Gems keeps up its string of success. With Ngmoco selling for $400 million last year, and OpenFeint being bought for $100 million in April, the market is certainly open to the next big player in mobile gaming. Pocket Gems may be that force, though Terry said he’s more concerned about taking it slow and getting it right. So far, so good.


“We have our eye on a long horizon, now just putting out games. It’s a very long-term focus but it’s already paying dividends,” he said.


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Twitter’s data center mystery deepens

Updated. What’s up with Twitter’s data center strategy? Twitter’s plans are reportedly in disarray according to sources I spoke with yesterday at our Structure 2011 conference in San Francisco. Two people shared that the microblogging service, which announced plans to build a Utah data center back in July 2010, will abandon the site entirely and move its servers to a data center in Sacramento, Calif.


I’ve reached out to Twitter for comment, but if this is true, it wouldn’t come as a surprise to those closely watching Twitter’s infrastructure moves. Update: Twitter spokeswoman Carolyn Penner said via email that Twitter has not abandoned the Utah site and added, “I can also confirm that we have multiple sites, but I won’t go into further detail.”


In December, Data Center Knowledge reported that Twitter was moving its servers to Sacramento, and  Sacramento would be the service’s first data center expansion instead of Utah. At the time, Twitter didn’t comment on its Utah plans, but in Marc,h it announced it had moved into its new data center without ever naming the location of that data center.


Then in April, Reuters  up on rumors that Twitter was moving servers from the Utah location to Sacramento, and indicated the data center in Bluffdale, Utah might no longer be Twitter’s home. The Salt Lake Tribune picked up on the rumors, and two days later confirmed that the “unnamed anchor tenant,” thought to be Twitter, was still in the Bluffdale facility.


The Reuters story cited insufficient power as a reason for Twitter’s move, and information offered by the Bluffdale, Utah facility’s owner C7 does show a marked reduction in power capacity from 10 megawatts available in Oct. 2010 when the facility launched to 8 megawatts of power available in March of this year, according to a second release. In April, Reuters quoted Wes Swenson, president of C7, as saying the facility had access to 5 megawatts.


The sources at Structure said the inability to get sufficient electricity to the site contributed to Twitter’s decision to move, and implied that the efforts to build in Bluffdale had been a disaster. Calls to Swenson were not returned.


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A better Xbox Live to help Microsoft Windows Phone 7

With the third major mobile platform up for grabs, Microsoft continues to improve its Windows Phone 7 platform, which has seen a lukewarm response so far against Apple’s iOS and Google’s Android systems. Microsoft is betting on something it has and rivals don’t however: a thriving Xbox Live game community that boasts 35 million members who average 60 hours per month each on the service. In the upcoming Mango software update, Microsoft is expanding and improving the Xbox Live gaming integration in an effort to attract more consumers to its mobile handset platform.


Once Mango arrives on Windows Phone 7 handsets later this year, the Games hub will bring to mobiles more of the richness found on the Xbox Live console:



  • Get gaming faster. Instead of having to memorize or sort though a list of large game icons, the new collection of games is alphabetized and uses smaller icons. The game tiles appear on the left with titles on the right, which is consistent with the Applications list on the phone. Once 20 games are installed on the phone, Mango will create a new sub-list of the three most recent games that users play often.

  • Interactive avatars for all. One of the most fun optional features on Xbox Live for Windows Phone 7 becomes a default function with Mango. Current handsets running Microsoft’s software show a static 2-D version of a user’s personalized avatar. Installing the free Xbox Live Extras app from Microsoft’s Windows Phone Marketplace adds an interactive avatar. Tapping your digital persona makes the avatar jump around, gesture or dance around, for example. This feature becomes standard in Mango, with no additional download needed.

    Kevin's avatar


  • Unified communications. Mango will enable more communications between Xbox Live members regardless if they’re on an Xbox console, the web or a Windows Phone 7 handset. Windows Live messages can be replied to on the handset, complete with emoticon support. And those emoticons will interact with your avatar: Enter a smiley face, and the avatar will reflect a happy emotion.

  • Find your friends. After the Mango update, Windows Phone 7 owners can see if their Xbox Live friends are online in the network. Friend requests can be managed directly from the phone as well.

  • Who’s the better gamer? My favorite feature on the Xbox Live console is comparing my gamer score and game-specific achievements against my friend’s scores. Being an amateur gamer, I don’t often have the higher score, but when I do, it’s a small celebration. This comparison comes to the handset in Mango and also shows the recent games friends have played.


Alone, none of these new game-centric features will help make or break the Windows Phone 7 platform. Together, however, they bring a console-like experience to the handset, which is something no other mobile platform yet brings. Sony Ericsson is trying it with the Xperia Play Android handset and support for PlayStation Portable games, but that’s just one phone, not a phone platform. Apple, too, is trying to win gamers with its Game Center functionality , but it lacks the console side of the equation for now. That could eventually change with iPad mirroring to HDTVs, offering a two-screen gaming experience.


Microsoft has plenty of other gaps to address in Windows Phone 7, and Mango will hit some of them. While the upcoming improvements to Xbox Live features may be underrated in Mango as a whole, Microsoft knows that it has a massive user-base outside of mobiles that it can leverage for its smartphone platform, and it’s wise not to forget that key differentiator.


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The storage vs bandwidth debate

Cloud computing, if anything, depends on the idea that we will have ample and cheap bandwidth that will allow us to access various types of information and services on any kind of device, anywhere. The rapid growth of cloud as outlined by Amazon CTO Werner Vogels at our Structure 2011 conference only underscores the need for more bandwidth.


This need only goes up as we start living in an on-demand world, streaming instead of storing information locally. Folks at online storage-as-a-service provider Backblaze decided to compare the decline in bandwidth prices and the local storage costs and found out that local drives are still more efficient. (I am assuming that they are looking exclusively at data from the US, because things might be different in some other parts of the world where they sell really cheap super-broadband.) While that is true on pure cost basis, but as I have argued before, the value for hardware lies in services because they increase engagement with the hardware.


So perhaps if we are going to debate about bandwidth and storage, maybe we should also factor the falling prices of in-house bandwidth — because in the end, those 2 terabyte drives are not of much use unless they are on the network and streaming some music or serving up some documents.


blog-infographic-drive-price.jpg


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Sunday, 26 June 2011

Google pulls the plug on PowerMeter energy tool

Google has officially pulled the plug on its web energy management tool PowerMeter. The project, which Google launched two years ago, just “didn’t catch on the way we would have hoped,” says Google in a blog post, and the tool will be shut down Sept. 16, 2011 (giving users enough time to download their data before the end of the service).


PowerMeter has seemed to have been on life support for much of the time it’s been in existence, and last I heard, it had brought in just 11,000 users. Turns out it’s difficult for a large Internet company to convince utilities to partner with it, and it’s also hard to get consumers to care about energy consumption. At the same time, PowerMeter was closely tied to smart meter data when it was first launched, and smart meter installations were still in an early stage back in 2009 (and still are).


PowerMeter enabled its users to monitor and manage their energy consumption online via an iGoogle widget, if the utility had agreed to connect their smart meter data with Google. Utility San Diego Gas & Electric and smart meter maker Itron became Google PowerMeter partners. Later, Google opened up the PowerMeter API and connected with gadget makers to make it more of a direct-to-consumer tool.


PowerMeter stemmed out of Google’s philanthropic arm Google.org, and Google long said it didn’t plan to make any money off of the tool. Well, that turned out to be true. Other companies that have launched services and gadgets in the home energy management space have changed course or folded. Microsoft launched a similar tool to PowerMeter called Hohm, which it later evolved.


Still, Google’s moves are often influential, even if they aren’t profitable. Google’s launch of PowerMeter worried startup competitors and entrepreneurs at the time, and scared some utilities who didn’t want Google owning the relationship with its power customers. PowerMeter also brought a lot of attention to a space that, for the most part, can be less-than-sexy.


Google shutting down PowerMeter will also draw attention. Startup Wattvision, which makes a low-cost energy home energy management tool, wrote on its blog yesterday that it’s offering a $50-off coupon for this weekend only — use the coupon code: “byepowermeter”.


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